Hard copies of client files are held in a secure filing cabinet which is accessible only to authorised employees. The information on each file includes personal information such as name, address, contact phone numbers, medical history, and other personal information collected as part of providing the psychological service.
It is the policy of Raise the Bar Psychology that all hard copies of client files are converted to digital files and stored via third party provider Halaxy (). This occurs either during or shortly after completion of the psychological service being provided. After being stored digitally, hard copies of client files are shredded on premises and disposed of using a document destruction service.
How clients' personal information is collected
A client's personal information is collected in a number of ways during psychological consultation with Raise the Bar Psychology, including when the client provides information directly to Raise the Bar Psychology using hardcopy forms, correspondence via email, through completing online intake forms hosted by third party provider Halaxy (halaxy.com.au), when the client interacts directly with Raise the Bar Psychology employees such as the receptionist, and when other health practitioners provide personal information to Raise the Bar Psychology, via referrals, correspondence and medical reports.
Purpose of holding personal information
A client’s personal information is gathered and used for the purpose of providing psychological services, which includes assessing, diagnosing and treating a client’s presenting issue. The personal information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service.
Disclosure of personal information
Clients’ personal information will remain confidential except when:
It is subpoenaed by a court; or
Failure to disclose the information would in the reasonable belief of Raise the Bar Psychology place a client or another person at serious risk to life, health or safety; or
The client’s prior approval has been obtained to:
provide a written report to another professional or agency, e.g., a GP or a lawyer; or
discuss the material with another person, e.g. a parent, employer or health provider; or
disclose the information in another way; or
You would reasonably expect your personal information to be disclosed to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected; or
Disclosure is otherwise required or authorised by law.
A client's personal information is not disclosed to overseas recipients, unless the client consents or such disclosure is otherwise required by law. Clients' personal information will not be used, sold, rented or disclosed for any other purpose.
Requests for access and correction to client information
At any stage clients may request to see and correct the personal information about them kept on file. The psychologist may discuss the contents with them and/or give them a copy, subject to the exceptions in the Privacy Act 1988 (Cth). If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. All requests by clients for access to or correction of personal information held about them by Raise the Bar Psychology should be lodged with . These requests will be responded to in writing within 30 days, and an appointment will be made if necessary for clarification purposes.
If clients have a concern about the management of their personal information, they may inform firstname.lastname@example.org. Upon request they can obtain a copy of the Australian Privacy Principles, which describe their rights and how their personal information should be handled. Ultimately, if clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint or by post to:
Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.
Last updated October 2019